Head of Residential Lettings

Land and Property Professionals

We sell, rent, manage, survey, plan and advise...what can we do for you?

Bedford: 01234 351000 (Sales, lettings and viewing enquiries)
01234 352201 (Professional services and general enquiries)
Buckingham: 01280 428010

Office: Bedford

Office hours: Monday to Friday 9am – 5.30pm with occasional evenings and weekends

Department/Section: Agency

Reports to (Job Title): Partner & Head of Agency

Salary: Competitive package and mileage allowance

Job overview:

Robinson & Hall is a long-established and forward-thinking regional firm, offering a broad range of property services. An opportunity has arisen for the right person to join the expanding agency team as Head of Residential Lettings. You will manage a team of three other Lettings Negotiators/Administrators and be responsible for maximising overall income and profitability for the Residential Lettings department.

This is a fantastic role for an experienced lettings professional looking for an exciting new challenge.

Key responsibilities:

  • Day to day running and management of the lettings department, including development of your team members
  • Manage the letting and management of residential properties, including those on large estates and in local villages
  • Carry out market appraisals and take on new instructions to achieve a larger property portfolio
  • Maintain a strong relationship with all landlords
  • Carry out viewings with prospective tenants and inspections of the portfolio
  • Deal with enquiries from applicants daily including walk-ins and telephone and email queries
  • Meet personal targets as agreed with the Head of Agency
  • Monitor overall and individual performance of all lettings team
  • Ensure staff are updating all details on the website/displays with current properties, and any new instructions are advertised promptly and effectively
  • Promote additional services to new and existing clients and customers
  • Be aware of competitor performance and activity
  • Liaise with the Marketing & PR Manager regarding marketing, advertising and touting to optimise instructions


  • At least five years’ experience working in the residential lettings industry
  • You must be an accomplished Lettings Valuer / Lister / Residential Lettings Manager who can prove a track record for generating new business
  • A self-motivated, ambitious, friendly individual who is prepared to put in commitment and hard work to raise the levels of business
  • Good self-management with the ability to handle a varied workload, ensuring deadlines are met
  • Excellent interpersonal skills with the confidence to communicate and negotiate effectively
  • Manage staff within the team
  • Ability to plan and implement business growth
  • Be able to handle a high level of responsibility
  • You must have a full UK driving licence

For a confidential discussion please ring David Jones on 01234 362906 or 07850 127250, or email your CV and covering letter to Jane Baker, Land Sales & Strategic Development Personal Assistant at jlb@robinsonandhall.co.uk